Privacy Policy

This Privacy Policy describes how Ruby Scaffolding (“Ruby Scaffolding”, “we”, “us”, or “our”) collects, uses, shares, and protects information about you when you visit rubyscaffolding.com (the “Website”), contact us, or use our scaffolding rental and related services (the “Services”).

By using our Website or Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Website or Services.

We collect the following types of information:

• Information you provide directly — your name, phone number, email address, project type, location, and the details you include when you submit our contact form, request a quotation, call, or message us on WhatsApp.
• Automatically collected information — your IP address, browser type, device information, pages visited, time spent on pages, and referring website, gathered through cookies and similar technologies.
• Communication records — records of your correspondence with us, including enquiries, quotations, and support requests.

We use the information we collect to:

• Respond to your enquiries and provide quotations for scaffolding rentals and related services.
• Schedule deliveries, installations, inspections, and dismantling of scaffolding.
• Process bookings, payments, and maintain service records.
• Improve our Website, Services, and customer experience.
• Send you service updates, offers, or information you have requested.
• Comply with legal obligations and resolve disputes.

We use cookies and analytics tools such as Google Analytics to understand how visitors use our Website and to improve its performance. You can control cookies through your browser settings. For full details, please read our Cookie Policy.

We do not sell or rent your personal information. We may share your information only in the following limited circumstances:

• With trusted service providers (such as logistics, delivery, and payment partners) who help us deliver our Services, under appropriate confidentiality obligations.
• With analytics and hosting providers that operate our Website.
• When required by law, regulation, legal process, or enforceable governmental request.
• To protect the rights, property, or safety of Ruby Scaffolding, our customers, or others.

We retain your personal information only for as long as necessary to fulfil the purposes set out in this policy, to provide our Services, and to comply with our legal, accounting, and reporting obligations. When information is no longer required, we securely delete or anonymise it.

We implement reasonable technical and organisational measures designed to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, you may have the right to access, correct, update, or request deletion of the personal information we hold about you, and to withdraw consent where processing is based on consent. To exercise any of these rights, please contact us using the details below.

Our Website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

Our Website and Services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically to stay informed.

If you have any questions about this Privacy Policy or how we handle your information, please email us at contact@rubyscaffolding.com. You can also reach us through our Contact page.